Terms of Service

1. The service

CollectCustomers is an autonomous growth platform: software agents that research search demand for websites you connect, draft content and distribution actions, and measure the results. You control how far the agents may act through autonomy levels, per-channel permissions, approval queues and kill switches. By creating an account you agree to these terms.

2. Your account and workspace

You are responsible for the accuracy of the information on your account and for activity that happens in your workspace, including actions taken by members you invite. Seats, projects and usage allowances are determined by your plan and enforced server-side.

You may only connect websites you own or are authorised to operate on. Domain ownership verification exists for exactly this reason, and connecting a site you have no authority over is a breach of these terms.

3. Agent actions and your responsibility

The platform is designed so that no external action happens without a permission you granted: autonomy levels default to drafts, automated distribution requires your explicit per-channel opt-in, and a built-in policy layer can refuse actions outright. You remain responsible for the content you approve and the endpoints you connect. Content drafted by the platform is generated by AI models and is not fact-checked; review it before publishing.

4. Acceptable use

You agree not to use the platform to:

• publish deceptive, impersonating or unlawful content;
• spam platforms or communities, or automate posting where a platform forbids it;
• crawl or act on websites you are not authorised to operate on;
• probe, overload or attempt to bypass the platform's safety controls or limits.

Some safeguards — such as the prohibition on automated posting to platforms that forbid it — are platform policy and cannot be switched off by any plan or setting.

5. Plans, billing and cancellation

Paid plans are billed monthly in USD through PayPal. Entitlements take effect when the payment provider confirms the subscription, not when you return from checkout. If a payment fails, your plan remains active while the provider retries; repeated failure suspends it.

You can cancel at any time from the console. Cancellation stops future charges and your plan stays in effect until the end of the period you have already paid for, after which the workspace moves to the free tier. Fees already paid are non-refundable except where the law requires otherwise. Plan prices and allowances may change; changes to a paid plan take effect at your next billing period, and we will tell you first.

6. No guarantees of outcomes

Search engines, communities and other platforms are third parties with their own rules and behaviour. CollectCustomers does not promise rankings, traffic, virality or revenue. What it provides is disciplined, measurable, policy-aware execution and an honest record of the results.

7. Your content and data

You retain ownership of your websites, your content, and the content the platform drafts for you. You grant us the licence needed to operate the service — to crawl the sites you connect, process their content, generate drafts, and deliver approved actions to the endpoints you configure. How we handle personal data is described in the Privacy Policy.

8. Termination

You can stop using the service and delete your account at any time. We may suspend or terminate accounts that breach these terms, abuse the platform, or create risk for other customers or the platforms the service interacts with. Where practical we will warn you first.

9. Disclaimers and liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.

10. Changes to these terms

We may update these terms as the product evolves. Material changes will be announced in the console or by email before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms.

11. Contact

Questions about these terms: support@collectcustomers.com.